FAQs

1. What materials are used?

Alma White's handmade jewelry is crafted using real freshwater pearls, gemstones, beads, and stainless steel clasps. Alma White takes pride in using high-quality materials to create beautiful and durable pieces.

2. Is Alma White's jewelry hypoallergenic?

Yes, Alma White's jewelry is hypoallergenic and safe for most skin types. We aim to provide jewelry that does not cause any allergic reactions or skin irritations.

3. Will my new jewelry rust or tarnish?

No, Alma White's jewelry is made with stainless steel clasps, which are resistant to rust. However, please note that gold-plated pieces can fade over time, especially if exposed to water, chemicals, perfumes, and similar substances. We recommend removing your jewelry before swimming, showering, or applying any beauty products.

4. How should I store the pieces to maintain their quality?

To preserve the longevity of your jewelry, it is recommended to store them in the cotton pouch provided. This helps protect them from dust, scratches, and unnecessary exposure to air or moisture.

5. Do you ship internationally?

Yes! Alma White is based in Sweden, and we ship worldwide.

Please note that customs regulations and fees may apply for countries outside the European Union (EU). Customers are responsible for any customs duties or taxes imposed by their respective countries.

6. What is your return policy?

If you wish to return a package, please ensure that it is within 14 days of receiving it and has not been used. The item must be kept in its original packaging.

To initiate a return, please contact info@almawhite.com, and a return form will be provided. Please note that the customer is responsible for the shipping costs associated with returning the item to Sweden.

7. How long does it take to process and ship an order?

Each piece is handmade upon request, so please allow 3-6 working days for the order to be processed and prepared for shipment. Once the order is dispatched, customers will receive a shipping confirmation email with a tracking number to track the package.

8. Do you offer customization or personalized jewelry?

Yes, some pieces can be customized! If you would like a piece tailored to your preferences or have a specific design in mind, please reach out to info@almawhite.com. We will be delighted to discuss your requirements and assist in creating a unique and personalized piece.

9. How are prices set?

The pricing for every pieces is carefully determined to ensure fairness and quality. We consider various factors, including the cost of materials, packaging expenses, applicable VAT, and the inclusion of an hourly rate.

Each product is meticulously handcrafted, handpicking every piece to guarantee the highest quality. Our goals is to provide a price that reflects the value and dedication put into creating each individual piece.

10. How can I contact you for further assistance or inquiries?

If you have any further questions, concerns, or require additional assistance, please feel free to reach out to info@almawhite.com.